Customer Care Skills and Telephone Etiquette

(5 customer reviews)

₦75,984.62

Category:

Description

In today’s highly competitive business environment, exceptional customer care and effective communication are pivotal to organizational success. The “Customer Care Skills and Telephone Etiquette” course is designed to equip professionals with the essential skills to enhance customer satisfaction, manage challenging interactions, and maintain a positive company image through proficient telephone communication.

This comprehensive course delves into customer service principles, emphasizing the importance of understanding customer needs and consistently delivering high-quality service. It also covers the nuances of telephone etiquette, which ensures every customer interaction leaves a positive and lasting impression.

What you'll Learn

  • Understanding Customer Care:
    • The role of customer care in business success.
    • Identifying different types of customers and their needs.
    • Building rapport and trust with customers.
    • Techniques for active listening and effective communication.
  • Customer Service Excellence:
    • Principles of delivering exceptional customer service.
    • Handling complaints and difficult situations with professionalism.
    • Strategies for maintaining a positive attitude under pressure.
    • The importance of empathy and emotional intelligence in customer interactions.
  • Effective Communication Skills:
    • Verbal and non-verbal communication techniques.
    • The power of positive language and tone.
    • Clarifying and confirming customer requests to ensure understanding.
    • Managing customer expectations through clear communication.
  • Telephone Etiquette:
    • The fundamentals of professional telephone communication.
    • Answering and transferring calls efficiently and politely.
    • Best practices for voicemail and message-taking.
    • Managing high call volumes and multitasking while maintaining quality service.
  • Dealing with Challenging Situations:
    • Techniques for calming upset or angry customers.
    • Problem-solving and decision-making under pressure.
    • Conflict resolution strategies over the phone.
    • Turning negative experiences into positive outcomes.
  • Building Long-Term Customer Relationships:
    • Techniques for creating memorable customer experiences.
    • The importance of follow-up and after-service care.
    • Encouraging customer loyalty and repeat business.
    • The impact of customer feedback on service improvement.
  • Practical Applications and Role-Playing:
    • Interactive scenarios to practice telephone etiquette and customer care skills.
    • Role-playing exercises to handle various customer service situations.
    • Personalized feedback to improve individual performance.
    • Developing a personal action plan for continued improvement.

5 reviews for Customer Care Skills and Telephone Etiquette

  1. Anietie –

    “I highly recommend the ‘Customer Care Skills and Telephone Etiquette’ online course. The content was incredibly informative and practical, equipping me with valuable techniques to enhance my customer interactions. The course structure was well-organized, allowing me to progress at my own pace. The simulations and exercises provided a real-world experience, helping me apply the lessons effectively. I’ve noticed a significant improvement in my ability to handle customer inquiries professionally and resolve issues efficiently.”

  2. Musbahu –

    “I highly recommend the ‘Customer Care Skills and Telephone Etiquette’ online course. The content was comprehensive and engaging, covering all aspects of providing exceptional customer service over the phone. I particularly appreciated the practical exercises and role-playing scenarios that allowed me to put the lessons into practice and develop my skills. The course has significantly improved my phone handling abilities, resulting in increased customer satisfaction and improved business outcomes.”

  3. Folasade –

    “The ‘Customer Care Skills and Telephone Etiquette’ online course elevated my communication abilities to unprecedented heights. The comprehensive curriculum, engaging instructors, and interactive exercises equipped me with invaluable knowledge and practical techniques. I have witnessed a remarkable improvement in my confidence, professionalism, and effectiveness in handling customer interactions. This course is an essential investment for anyone seeking to enhance their communication skills and provide exceptional customer care.”

  4. Olufemi –

    “Exceptional online course! The ‘Customer Care Skills and Telephone Etiquette’ course provided invaluable insights and practical techniques to enhance my customer service interactions. The engaging content, interactive exercises, and expert guidance helped me develop essential communication skills, build rapport with customers, and resolve issues effectively. I highly recommend this course to anyone looking to improve their customer-facing abilities.”

  5. Babagana –

    “This Customer Care Skills and Telephone Etiquette online course far exceeded my expectations. The modules were highly informative and practical, providing me with invaluable insights and techniques to enhance my customer service interactions. The instructor’s exceptional communication and engaging presentation style made the learning experience both enjoyable and transformative. The course has significantly boosted my confidence and equipped me with the tools I need to deliver exceptional customer care over the phone, improving both my own performance and our company’s reputation.”

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