Customer Care Skills and Telephone Etiquette

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75,984.62

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Description

In today’s highly competitive business environment, exceptional customer care and effective communication are pivotal to organizational success. The “Customer Care Skills and Telephone Etiquette” course is designed to equip professionals with the essential skills to enhance customer satisfaction, manage challenging interactions, and maintain a positive company image through proficient telephone communication.

This comprehensive course delves into customer service principles, emphasizing the importance of understanding customer needs and consistently delivering high-quality service. It also covers the nuances of telephone etiquette, which ensures every customer interaction leaves a positive and lasting impression.